Streamlining customer support: Unifying UC, CC, and AI for a seamless total experience

Join Zoom experts as we tackle a common frustration: disjointed customer support experiences. We’ve all been there—calling a brand for help only to be passed around, repeating ourselves, with no resolution.

In this session, we’ll explore how companies can transform their customer experience by integrating Unified Communications (UC) and Contact Center (CC) tools into a cohesive AI-first Total Experience solution. Discover how creating a Total Experience for customers allows for seamless data sharing and efficient call routing, enabling your team to address customer issues more quickly and effectively.

Key benefits of bringing together UC, CC, and AI:

• Cost efficiency: Optimize resources with bundled solutions that enhance communication across teams.
• Consolidated analytics: Gain a comprehensive view of customer interactions to drive better decision-making.
• Expert access: Easily pull in specialists to tackle complex issues, reducing resolution time.
• Enhanced collaboration: Foster effective conversations between frontline and back-office personnel for improved service delivery.
• Empowered and engaged teams: Discover how connecting your agents to the rest of the organization and giving them the tools to work more efficiently can reduce attrition. 

Don’t miss this opportunity to learn how to elevate your customer support strategy, motivate your team, and create a more satisfying experience for your customers.