The future of Customer Experience: Trends and Strategies for 2025

Join us for an insightful webinar where we delve into the emerging customer experience (CX) trends set to define 2025. Gain actionable strategies and tools to stay ahead in the competitive CX landscape.

What You’ll Learn:

2024 CX Trends Recap: Explore the key transformations that defined customer experience in the past year and their impact on 2025.

Expert Predictions for 2025: Gain insights from leading analysts about emerging trends, including the growing influence of AI and intelligent self-service.

The Expanding Role of AI: Discover how AI is reshaping the customer journey, driving personalization, and improving efficiency.

Shifting Customer Expectations: Learn how evolving consumer demands are influencing the future of CX and what it means for your business.

– Actionable Strategies for the Future: Get practical tips to stay ahead, leveraging technology and insights to deliver exceptional customer experiences in 2025 and beyond.

Meet the Speakers:

Michelle Couture, Global Lead Customer Experience Product Marketing at Zoom

With extensive expertise in CX strategy and innovation, Michelle will share insights on delivering impactful customer experiences using the latest tools and technologies.

Beth Schultz, VP of Research & Principal Analyst at Metrigy

A leading voice in customer experience research, Beth will bring data-driven insights and proven strategies for optimizing CX to stay ahead of evolving customer expectations.