CX Spotlight: AI and the Future of Customer Experience

In this spotlight session, we’ll unveil Zoom’s visionary approach to customer experience, revealing the latest groundbreaking CX AI capabilities, and showcasing success stories of trailblazing customers who have elevated their CX and saw game-changing results with Zoom. Whether you’re in IT or CX, this session will provide invaluable insights into how Zoom CX is revolutionizing the contact center.

Zoom’s CX leaders will demonstrate how AI is transforming consumer, employee, and leadership experiences, driving a new age of proactive, knowledge-rich, conversational CX. Attendees will learn about our newest Zoom CX innovations focused on AI, and how automation and advanced AI technologies are playing a starring role in shaping the future of customer experiences.

Key takeaways:

• AI-Enhanced CX: Zoom uses AI to improve human connections, creating seamless experiences across customers, agents, and employees
• Omnichannel engagement: The platform ensures consistent, personalized interactions with AI-powered Virtual Agents for chat and voice
• Reliability & flexibility: Zoom offers secure, scalable CX solutions with flexible AI models tailored to business needs