Accelerate Agent Satisfaction with Juanita Coley

Zoom Contact Center

Young asian operator woman agent with headsets working customer service in a call center

There’s a better way to do workforce management (WFM). As more advanced AI capabilities explode onto the market, how can you capitalize on this pivotal moment in time?

“Contact Center Whisperer” and WFM guru, Juanita Coley, stops by Zoom to share her insights into how AI is shaping workforce management, and what you can do to translate agent satisfaction into delightful customer experiences.

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AI Companion

Accelerate Agent Satisfaction with Juanita Coley

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