Next-Gen Customer Experience: Embracing MultiCaaS & AI in 2024 | Zoom

Next-Gen Customer Experience: Embracing MultiCaaS & AI in 2024

Young asian operator woman agent with headsets working customer service in a call center

Join us for an engaging on-demand webinar, a collaboration between Zoom & Omdia, as we explore the transformative power of MultiCaaS. This session will cover how the integration of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), empowered by Generative AI, can help streamline operations and elevate customer engagement.

Key takeaways:

  • Discover the role of Generative AI in revolutionizing business operations through personalized interactions and automated tasks.
  • Learn how MultiCaaS fosters consistency in hybrid work settings and enhances collaboration across teams.
  • Understand the benefits of integrating UCaaS and CCaaS under MultiCaaS for seamless customer service experiences.
  • Explore strategies to leverage MultiCaaS and Generative AI to stay ahead in the competitive landscape

Don’t miss this opportunity to gain valuable insights into the future of collaboration.

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