Next-Gen Customer Experience: Embracing MultiCaaS & AI in 2024

Young asian operator woman agent with headsets working customer service in a call center

Join us for an engaging on-demand webinar, a collaboration between Zoom & Omdia, as we explore the transformative power of MultiCaaS. This session will cover how the integration of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), empowered by Generative AI, can help streamline operations and elevate customer engagement.

Key takeaways:

Discover the role of Generative AI in revolutionizing business operations through personalized interactions and automated tasks.
Learn how MultiCaaS fosters consistency in hybrid work settings and enhances collaboration across teams.
Understand the benefits of integrating UCaaS and CCaaS under MultiCaaS for seamless customer service experiences.
Explore strategies to leverage MultiCaaS and Generative AI to stay ahead in the competitive landscape

Don’t miss this opportunity to gain valuable insights into the future of collaboration.

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AI Companion

Next-Gen Customer Experience: Embracing MultiCaaS & AI in 2024

Watch Recording Now!