AI that just works: AI agents on communication, collaboration, and employee and customer experiences

The way we work has changed for good—it’s not just about where we work, but how we work as well. AI is rapidly transforming how we communicate, collaborate, and get things done.

In this session, Smita Hashim, chief product officer at Zoom, will explore how Zoom AI Companion is bringing together AI agents helping people work smarter, scale their impact, and strengthen human connections and serve their customers better. She’ll unveil Zoom’s latest AI innovations, demonstrating how they extend beyond meetings and customer interactions to redefine both employee and customer experiences—so you can focus on the work that truly inspires you.