The Impact of AI on SMBs: 2025 Trends, Challenges and What’s Next

Artificial intelligence is rapidly transforming how small and medium businesses (SMBs) operate, compete, and grow. From improving productivity and planning to enhancing customer and employee experiences, AI is becoming a strategic priority – but not all SMBs are moving at the same pace.

Join SMB Group and Zoom for an in-depth look at the findings from SMB Group’s latest survey, The Impact of AI on SMBs where we will explore:

• How SMBs are adopting AI and the benefits they’re realizing
• The biggest barriers holding some SMBs back and what leading businesses are doing differently
• How trust and understanding of AI are evolving across the SMB space
• Practical ways Zoom is embedding AI into its platform to help SMBs boost productivity, simplify collaboration, and streamline workflows

Get actionable insights and practical next steps to bring AI into your day-to-day work – no matter where you are on the journey. Register now and discover how to turn AI potential into real progress.