How to transform customer support with AI insights across voice, video & chat

In today’s fast-paced environment, customer support teams need more than just tools—they need insights that empower them to deliver seamless, efficient, and highly personalized experiences. Join us as we explore how AI in the contact center can elevate your agents by providing actionable insights across voice, video, and chat interactions.

Discover how AI tools like Zoom AI Companion, AI Expert Assist, and integrated Workforce Management (WFM) and Quality Management (QM) solutions enable you to:

• Boost agent performance: Discover how AI-powered tools can assist agents in real-time, leading to faster, more accurate issue resolution.
• Optimize self-service channels: Learn how to analyze and improve self-service effectiveness by identifying what works and what doesn’t.
• Unified customer insights: See how AI integrates data across voice, video, and chat for a 360° view of customer interactions.
• Leverage AI across your tech stack: Understand how to apply AI-driven insights across multiple tools to streamline workflows and enhance customer experience.

Learn how AI can transform your customer support experience, streamline agent workflows, and ultimately improve customer satisfaction. Don’t miss this opportunity to see how AI insights can take your customer experience to the next level!