From Automation to Connection – the new era of AI enhanced CX

As artificial intelligence (AI) continues to evolve, its integration into customer experience (CX) strategies is reshaping the way businesses engage with their clients.

This webinar brings together industry experts Finbarr Begley, CX and Enterprise Analyst at Cavell, and Ben Neo, Head of CX Sales at Zoom, to explore how AI innovations are redefining the CX landscape.

In this session, we will delve into:

• Agentic AI and Business Transformation: Understanding how autonomous AI agents capable of planning and executing tasks are revolutionizing operations across industries, and the strategic considerations for scaling these technologies within your organization.
• AI-Enhanced Customer Insights: Exploring how AI-powered analytics can provide a deeper understanding of customer behaviors and preferences, enabling more personalized and effective engagement strategies.
• Balancing AI Automation with the Human Touch: Discussing strategies to integrate AI-driven efficiencies while preserving the empathy and personal connection that human agents provide, ensuring a seamless and satisfying customer experience.

Join us to gain forward-thinking perspectives on harnessing AI to create customer experiences that are not only innovative but also deeply human-centric.